Terms & Privacy

terms of use

Welcome to [XII Solutions Pte Ltd]. By using our website in Singapore, you agree to these Terms of Use. If you do not agree with these terms, please discontinue use of the site.

We may update these Terms of Use occasionally. By continuing to use the website after changes are made, you agree to the new terms.

To use this site, you must be at least 18 years old or have permission from a parent or guardian.

When creating an account, you are responsible for ensuring your details are accurate and your password is secure. You are responsible for any activity under your account.

We strive to ensure accurate product descriptions and pricing, but errors may occur. If a product is misrepresented, you may return it in unused condition as per our return policy.

All prices are listed in Singapore dollars (SGD) unless otherwise stated. Prices may change, and we reserve the right to modify or discontinue products without notice. Payments must be made accurately using accepted methods at checkout.

We offer shipping within Singapore only

Returns and refunds are available within 10 days of purchase. Please make sure items are returned in their original condition within this period.

We are not responsible for any indirect, incidental, or consequential damages from using our site or purchasing our products, to the extent allowed by Singapore law.

We are committed to protecting your privacy under the Personal Data Protection Act (PDPA) of Singapore. Please review our Privacy Policy for details on how we collect, use, and protect your data.

These terms are governed by and construed in accordance with the laws of Singapore. Any disputes will be resolved under Singapore law.

For any questions or concerns, please reach out to us at [Contact Information].

Privacy & cookies

[XII Solutions Pte Ltd] (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy & Cookies Policy outlines how we collect, use, disclose, and protect the personal data of individuals who use our website, [Website URL], and the use of cookies on our platform.

We collect personal data necessary to provide you with our products and services, such as:

Name
Email address
Mailing address
Contact number
Payment information (processed via secure payment gateways)
Browsing and purchase history

We may collect this information directly from you during account creation, product purchases, or through other interactions with our website.

We collect and use your personal data for the following purposes:

To process and fulfill your orders
To communicate with you regarding your orders, deliveries, or any inquiries
To provide customer support
To improve our website, products, and services
To send you marketing communications (if you have opted in)
To comply with legal and regulatory obligations

We will not disclose your personal data to third parties except in the following cases:

When necessary to fulfill your order (e.g., sharing with delivery providers)
When required by law or to comply with legal obligations
When you provide consent for us to share your data
We ensure that any third parties with whom we share your data are bound by appropriate confidentiality and data protection obligations.

We ensure that any third parties with whom we share your data are bound by appropriate confidentiality and data protection obligations.

We take data protection seriously and have implemented security measures to protect your personal data from unauthorized access, use, disclosure, or loss. However, please note that no method of transmission over the internet or electronic storage is fully secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. When your data is no longer required, we will take steps to securely delete or anonymize it.

You have the right to request access to your personal data or to request corrections to inaccurate or incomplete data. To do so, please contact us at [Contact Information]. We will respond to your request in accordance with the PDPA.

You may withdraw your consent to our use of your personal data at any time by contacting us at [Contact Information]. Upon receipt of your request, we will cease the collection, use, and disclosure of your personal data unless required by law.

Cookies are small data files stored on your device when you browse our website. We use cookies to:

Improve your browsing experience by remembering your preferences
Track your shopping cart and enhance site functionality
Analyze website traffic and usage patterns

Types of cookies we use:

Essential Cookies: These are necessary for the operation of our website (e.g., to process your orders).
Performance and Analytics Cookies: These help us understand how visitors use the site so we can improve functionality.
Performance and Analytics Cookies: These help us understand how visitors use the site so we can improve functionality.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website, as certain features may not function properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. By continuing to use our website after any changes are made, you accept the updated policy.

If you have any questions or concerns about this Privacy & Cookies Policy or our data protection practices, please contact us at:

XII Solutions Pte Ltd
info@xiisolutions.online
+65 9747 8868